Simone Thomas Hair Salon & Hair Loss Clinic Westbourne
Deposit, Cancellation and Complaints Policies
Dear Clients
Your visit is very important to us and we pride ourselves on offering you an outstanding service in a relaxed and friendly atmosphere at our Westbourne hair salon and hair loss clinic. You can read our Client Promise here.
We would be grateful if you could take a moment to read our Terms and Conditions. By adhering to these policies you will help us with the smooth running of our salon and clinic. Thank you.
Deposit & Cancellation Policy
We will always do our very best to fit you in for an appointment at a time that suits you. Due to the volume of requests for appointments, we will ask you for a deposit when you book to secure your appointment.
This deposit will be payable at the time of booking and will be used as part payment towards your service. It is fully refundable provided we receive at least 3 days notice if you need to cancel your appointment.
Your deposit payment will be as follows:
£50 for all colour services
£50 for non-colour services costing more than £100
Why Do I Have To Pay a Deposit?
When you book with us at our Westbourne salon & clinic, we take your appointment as a verbal contract and the time slot is reserved especially for you. When you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive our services.
With the Covid-precautions in the salon, and reduced numbers of appointments available, it’s even more important to us to keep our team members’ schedules filled, as well being able to offer our services to as many clients as possible.
We therefore respectfully ask that if you are unable to attend your appointment, please contact us ASAP and at least 3 days in advance. If we don’t receive 3 days’ notice to cancel your appointment then unfortunately, your deposit becomes non-refundable.
All returning clients who fail to attend an appointment will be asked to pre-pay in full for their next appointment.
We completely understand that things can crop up at the last minute and can assure you that we will be sympathetic.
Consultations and Skin Allergy Patch Tests
Clients who have not had a colour service with us before, or have not had a colour service for over three months at Simone Thomas Salon must make arrangements for a consultation and skin allergy test before their colour appointment. Allergy tests must take place no later than 48 hours before a colour service appointment. Booking deposits will not be refunded if you do not visit us to have a consultation and allergy test in sufficient time.
Complaints Policy
We hope that you will be delighted by the service you receive at Simone Thomas.
Should you have any problems with or queries about our service, please email us within 72 hours of leaving the salon.
You can contact us at westbourne@simonethomas.com
Alternatively, you can call us on 01202 760003.
We take any complaints very seriously, and will respond within 72 hours to all problems reported.
Contact Details
Please let us know if you change your mobile number or email address so we always have your current contact details on file.
Your privacy is important to us and you can be assured that we will not share your contact details with anyone else.
Thank you for your understanding & cooperation. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.
Simone and the Simone Thomas Team
