Client Reviews

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We’d love to hear what you thought of the service you received when you visited Simone Thomas Hair Salon and Hair Loss Clinics.  If you have a moment or two to spare, please leave a review below.  Thank you!

 



25 reviews with an average rating of 4.7
Salon Review
Mary-Anne Fenton
I decided to revert to my naturally curly hair after straightening it for 15 years. After a few months and still not completely happy, I decided maybe a good, curly cut would help. Researched for a salon that specialised in curly hair and found Simone Thomas. When I visited the salon for a consultation, my first request was that I wanted more defined curls and was told they could help. It wasn't until I got to the till to book an appointment, I was told I had to leave a £50 deposit as I wanted a cut and highlights, by then didn't feel I could say no. The salon was clean and smart but I wasn't given any tips with regards to styling or drying my hair, it was done exactly as I do it at home but I wasn't asked how I did it. The hairdresser didn't even ask where I have my parting so she cut it as if I had a centre parting so now when I style it with my parting at the side (where I've always had it), one side of layers are shorter than the other side. By the time I got home my hair was a horrible fluffy mess. A colleague actually asked the following day what I'd done with my hair as it looked so dry. Not what you want to hear after an expensive trip to a hairdresser. When I contacted the salon I was invited back for a luxury treatment. Thought a big shot of moisturiser would help tremendously. Again, I was given no advice on how to manage my transitioning hair and again by the time I got home my hair was completely flyaway. If anything, the luxury treatment has made my hair even worse. Very disappointed and came very close to straightening it again but I'm going to stick with it and keep trying but won't be returning to this salon.
Salon Review
Mary-Anne Fenton
I decided to revert to my naturally curly hair after straightening it for 15 years. After a few months and still not completely happy, I decided maybe a good, curly cut would help. Researched for a salon that specialised in curly hair and found Simone Thomas. When I visited the salon for a consultation, my first request was that I wanted more defined curls and was told they could help. It wasn't until I got to the till to book an appointment, I was told I had to leave a £50 deposit as I wanted a cut and highlights, by then didn't feel I could say no.The salon was clean and smart but I wasn't given any tips with regards to styling or drying my hair, it was done exactly as I do it at home but I wasn't asked how I did it. The hairdresser didn't even ask where I have my parting so she cut it as if I had a centre parting so now when I style it with my parting at the side (where I've always had it), one side of layers are shorter than the other side. By the time I got home my hair was a horrible fluffy mess. A colleague actually asked the following day what I'd done with my hair as it looked so dry. Not what you want to hear after an expensive trip to a hairdresser. When I contacted the salon I was invited back for a luxury treatment. Thought a big shot of moisturiser would help tremendously. Again, I was given no advice on how to manage my transitioning hair and again by the time I got home my hair was completely flyaway. If anything, the luxury treatment has made my hair even worse. Very disappointed and came very close to straightening it again but I'm going to stick with it and keep trying but won't be returning to this salon.
Salon Review
Yvette
Wonderful service from Paula today! We decided to go with a slightly different colour than usual and I am sooo pleased with the results! She really does know her stuff! I’ve had so many compliments about my hair this week. Thankyou Paula and Simone Thomas salon Westbourne. A first class service!
Salon Review
Andrea
I always have a good time when I’m having my haircut at Simone’s Salon! Love the atmosphere, the music, the coffee and of course the service. I highly recommend it! And of course, Erica is the best
Salon Review
Carol
Really nice friendly atmosphere, loved the decor and Vanessa’s colouring and cutting was excellent, exactly as I requested. It was my first visit and I am very impressed.
Salon Review
Tania
Love my hair from the cut to the blow dry. Thank you so much Jo!
Salon Review
Helen
Fantastic service by Paula . Your salon is always so welcoming and coming to you is such a treat ! Paula always does an outstanding job and never fails to deliver a great haircut and colour .,
Salon Review
Collette
Absolutely wonderful service start to finish. Jo listened to me, worked so hard for 4.5hours and earned every penny! It’s a beautiful salon, well managed and calm. Lovely, proper wash and blow dry too.
Salon Review
Gail
Nicest person ever to deal with my hair loss issue. Fantastic hair peice.
Salon Review
Lorna
Georgie has immense patience. She shows real interest and understanding. Hair loss is no fun, but, she makes the whole process enjoyable supplying answers to problems. Lots of thanks.
Salon Review
Julie
Losing your hair as a woman is horrendous but with Georgie s help I always leave the salon feeling like a million dollars. Thank you for all your great advice .
Salon Review
Julia
Georgie has been brilliant with helping me to find a wig/hairpiece. She has taken her time to show me what is available and made me feel at ease. There are lots of options and she is very informative.
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